Terms & Conditions

General Terms and Conditions

1. Services

1.1 Our site facilitates a convenient way to shop online for skincare, healthcare, cosmetics and other related products. 

1.2 By using our site you agree to be bounded by the following terms and conditions. Please read them carefully.

1.3 We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.

1.4 The meaning of some words used in these terms and conditions:

1.4.1“we”, “us” or “our” is a reference to Clover Cosmetics Co. Ltd. and its affiliated brands.

1.4.2“you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we deliver.

1.4.3“Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.

1.4.4“merchandise” means the goods or services you ordered through our site, which you will pay for.

1.4.5“intellectual property rights” means any and all patents, trade marks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.

1.4.6“site” means our site located at alessandro-asia.com and associated sites linked to it.

2. Registration

2.1 You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

2.2 You represent to us that all purchases made by you through our site will be within the scope of your authority to conclude contracts.

2.3 In consideration of your use of our services, you agree to:

2.3.1provide true, accurate, current and complete information about yourself when registering with us; and

2.3.2maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.

3. Order

3.1 We are responsible for managing and administering the site, arranging order processing and fulfillment for the merchandise you ordered through our site.

3.2 When you place an order you are making an offer to buy from us the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

3.3 We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:

3.3.1details of what you have ordered,

3.3.2details of the price charged,

3.4 Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.

3.5 The availability of the merchandise is as shown online and will be updated regularly. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.

3.6 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

3.6.1no sufficient stock to deliver the merchandise you have ordered;

3.6.2no delivery can be arranged for your area; or

3.6.3one or more of the merchandises you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing.

3.7 If we cancel your order we will notify you by email but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.

4. Price and Payment

4.1    We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, because prices of the type of merchandise for sale are often updated we cannot state the definite price until we send you our acceptance of your order.

4.2    If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

4.2.1cancel your order, or

4.2.2contact you to ask you whether you wish to pay the higher price or cancel your order.

4.3 If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

4.4 We accept electronic payments made by Visa, MasterCard, American Express, Alipay (HK & China) and WeChat Pay (HK & China). 

4.5 We use third party payment service to process online transactions. When you place an order, you agree and accept that your payment information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making payment transactions, and in no event shall any such losses in whole or in part be borne by us.

5. Delivery

5.1 We only make deliveries in the specified areas of Hong Kong from Monday to Friday except for public holidays in HKSAR and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you can collect your ordered merchandise from our logistics centres and under no circumstances will we accept cancellation of order or refund. Our logistics centres are specified pick-up point(s), this will be updated from time to time and you will be notified of the appropriate centre for collection.

5.2 We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise is delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.

5.3 Unless otherwise specified, we will use all reasonable commercial endeavors to dispatch within 72 working hours after your order is accepted.

5.4 We may deliver the merchandise in one or more instalments. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.

5.5 You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.

5.6 Our current free delivery threshold calculated by total billed amount for a single order is HK$350.

We reserve the right to amend the free delivery threshold at any time and from time to time.

6. Returns or Exchanges

6.1 Unless otherwise specified, no return or exchange of merchandise will be accepted. 

6.2 Merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

6.2.1the returns or exchanges policy applies;

6.2.2the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;

6.2.3the packaging of the merchandise must be in the condition in which it was delivered to you

6.3 You agree and accept that merchandise accepted for returns are only eligible for refund in the form of Credit card refund or cash, all details of refund are subject to change and alignment for specific individual cases.

6.4 You agree and accept that merchandise is can only be exchanged depending on stocks availability.

6.5 You agree and accept that it will be at our sole discretion whether the merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.

7. Disclaimer of Warranties and Limitation of Liability

7.1 We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.

7.2 We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.

7.3 We do not represent or warrant that:

7.3.1any services will be provided with due care and skill; or

7.3.2any merchandise will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).

7.4 You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.

7.5 To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:

7.5.1any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;

7.5.2the unavailability of our site (or any part of it), merchandise or services;

7.5.3any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;

7.5.4any merchandise not being of merchantable quality or fit for their intended purpose; or

7.5.5any misrepresentation on or relating to our site, the merchandise or the services.

7.6 Save as required by law:

7.6.1we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and

7.6.2we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.

7.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.

7.8 You agree that each of these limitations is reasonable having regard to the nature of our site and in particular given that when you purchase merchandise through our site you will enter into a separate contract with the supplier in each case.

7.9 None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the merchandise to you.

7.10 Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.

8. Warranties

8.1 You represent, warrant and covenant that you will not:

8.1.1use our site for any fraudulent or unlawful purpose;

8.1.2use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;

8.1.3interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;

8.1.4transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

8.1.5reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site (including our applications or software);

8.1.6modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site (including our applications or software);

8.1.7frame or mirror any part of the site without our express prior written consent;

8.1.8create a database by systematically downloading and storing the Content, User Content or any site content; and

8.1.9infringe any copyright, design right and intellectual property right in the merchandise.

9. Content

9.1 The intellectual property rights in all Content are owned, controlled or licensed to or by us. Nothing in these terms and conditions shall confer on you any right or interest in the Content and all other rights are reserved to us.

9.2 Subject to these terms and conditions, you may use the Content for your own personal purposes.

9.3 Unless you have our express written consent or you are expressly authorized by law to do so, you shall not:

9.3.1use the Content for any commercial or other non-personal purpose;

9.3.2make any copies of the Content or transfer the Content to any other device or any other person; or

9.3.3otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display the Content.

9.4 You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.

9.5 We shall use all reasonable commercial endeavors to ensure the accuracy of the Content but gives no warranties and makes no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.

10. Promotion Codes, Coupon Codes and Coupons

10.1 Promotion codes, coupon codes and coupons offered by us shall only be applicable for purchases at our site subject to special terms and conditions, these conditions may vary according to our policies and may also entail a separate set of terms and conditions. 

10.2 Promotion codes, coupon codes and coupons are neither refundable nor redeemable for cash. Any unused amount will be forfeited.

10.3 If your order is cancelled for whatever reason or is eligible for a refund, any promotion codes, coupon codes or coupons used in that order shall be forfeited without any refund or compensation.

We reserve the right to terminate or vary the above offers from time to time without providing any prior notification. In the event of any dispute, our decision shall be final and conclusive.

These terms and conditions form the integral part of the General Terms and Conditions.